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Qubicles
Getting Started with Qubicles

Getting Started with Qubicles

Contains helpful information to help you quickly get your call center up and running within the Qubicles Cloud.

Start Here

Qubicles Web Phone Station Extension
Creating Qubicles User Accounts
Supported Campaign Types
Creating and Managing Qubicles Campaign
Setting up ACD Queues For Inbound Calls
Create Dynamic Scripts & Custom Fields Using Qubicles Flow

Qubicles Basics

Login As a Qubicles Manager
Getting Started with the Qubicles Launchpad
An Overview of the Agent Interface
Login As an Agent To Handle Customer Interactions
System Requirements

Outbound

Importing and managing DNC (Do Not Call) with Census
Importing and managing leads & dialing lists with Census
Configuring a Broadcast Campaign

3rd Party

Setting up 3rd party Soft/Hard SIP-Phone Station Extensions
Polycom IP Phone Configuration

Inbound

Managing Inbound Phone Numbers (DNIS & ACR)
Creating and Managing Call Menu IVRs
Creating and Managing Qubicles Voicemails

Qubicles