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  1. Qubicles
  2. Getting Started with Qubicles

Getting Started with Qubicles

Contains helpful information to help you quickly get your call center up and running within the Qubicles Cloud.

Start Here

  • Qubicles Web Phone Station Extension
  • Creating Qubicles User Accounts
  • Supported Campaign Types
  • Creating and Managing Qubicles Campaign
  • Setting up ACD Queues For Inbound Calls
  • Create Dynamic Scripts & Custom Fields Using Qubicles Flow

Qubicles Basics

  • Login As a Qubicles Manager
  • Getting Started with the Qubicles Launchpad
  • An Overview of the Agent Interface
  • Login As an Agent To Handle Customer Interactions
  • System Requirements

Outbound

  • Importing and managing DNC (Do Not Call) with Census
  • Importing and managing leads & dialing lists with Census
  • Configuring a Broadcast Campaign

3rd Party

  • Setting up 3rd party Soft/Hard SIP-Phone Station Extensions
  • Polycom IP Phone Configuration

Inbound

  • Managing Inbound Phone Numbers (DNIS & ACR)
  • Creating and Managing Call Menu IVRs
  • Creating and Managing Qubicles Voicemails
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