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  1. Qubicles
  2. Manager

Manager

Contains information on advance system options for managing inbound, outbound, multi-channel operations and reporting

Outbound Operations

  • Using the Dialer and List tabs to control Outbound Dialing
  • Configuring Dispositions and Lead Recycling settings in the Dispositions tab
  • Control not-ready reason using the Pause Codes tab
  • Controlling 3-way and Transfers using the Xfers tab

Inbound Operations

  • Inbound Campaign Settings using the Queues tab
  • Allow Inbound Caller to Request a Call Back While Holding in Queue - Retention Bait

Multi-Channel

  • Live Customer Chat
  • Creating and Managing Email Queues

Reporting & QA

  • Delete Call Recordings
  • Standard Reports User Guide
  • System Disposition Definitions
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