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Qubicles
Manager

Manager

Contains information on advance system options for managing inbound, outbound, multi-channel operations and reporting

Outbound Operations

Using the Dialer and List tabs to control Outbound Dialing
Configuring Dispositions and Lead Recycling settings in the Dispositions tab
Control not-ready reason using the Pause Codes tab
Controlling 3-way and Transfers using the Xfers tab

Inbound Operations

Inbound Campaign Settings using the Queues tab
Allow Inbound Caller to Request a Call Back While Holding in Queue - Retention Bait

Multi-Channel

Live Customer Chat
Creating and Managing Email Queues

Reporting & QA

Delete Call Recordings
Standard Reports User Guide
System Disposition Definitions

Qubicles