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My agents do not have an available campaign to log into

Permanently deleted user
  • Updated

Qubicles requires all contact center agents to log into a campaign in order to handle any sort of customer interaction. 

The following items will prevent the agents from having a selectable campaign to log into:

  1. The agent credentials are incorrect - Please confirm the agent is using the correct username and password combination. The administrator has the ability to change the user password in the users' profile within the Users application.
  2. The agent is not assigned to a campaign - Make sure the agents are assigned to a campaign. You can confirm this in the Users tab of the campaign settings as well as within the agents' user profile in the Users application.
  3. The campaign is not Active -  Agents are not able to log into inactive campaigns. Please navigate to the Campaign application and make sure the Active option on the General tab is set to YES.