Inbound Campaign Settings using the Queues tab

Once you have specified the campaign's general settings, select the Queues tab to control the inbound specific settings for your campaign.

Allowed Inbound Queues: Select one or more inbound ACD queues that should be handled by agents logged into this campaign. Please note that only ACD Queues that have already been created will appear in the list.

Allowed Transfer Queues: Select one or more ACD Queues that agents are allowed to transfer calls to for this campaign.

Allow Inbound Emails: Select the appropriate option here to allow agents logged into this campaign to handle email queues.

Show Calls in Queue: Allows you to select whether the number of inbound calls in queue appears in the agent interface.