Interaction API for Administrators

Web Controllers Mobile API Controller Class Reference

Prerequisite: In order to call methods in this API, you must generate an API Token Id (a.k.a. appTokenId parameter in method calls). You can generate (or regenerate) API Token Ids by following the steps below:

1. Log in as an administrator to the Fenero Manager interface.
2. Hover over your name, "Hi, <Your Name>", in the top navigation bar to display the account information popup.
3. Click the "Data" or "FTP" tab to view your current API Token Id. If one doesn't exist or you would like to regenerate a new token (which revokes any previous tokens granted), simply click "Regenerate".

 

Base Host for All API Calls

https://manager.fenero.com/MobileApi
Example: https://manager.fenero.com/MobileApi/GetUsers?userId=1234&appTokenId=fadsfdasf

 

Date format:

MM/DD/YYY HH:MM:SS

 

Report Type:

day_by_halfhour

day_by_hour

week_by_day_sun_to_sat

month_by_day

month_by_week

year_by_month

custom_range

 

Public Member Functions

JsonResult GetCampaignsAndQueues (string userId, string appTokenId)
Returns a list of all campaigns and ACD queues.

JsonResult GetLiveChatQueues (string userId, string appTokenId)
Returns a list of all live chat queues.

JsonResult GetDIDs (string userId, string appTokenId)
Returns a list of all local and toll-free DIDs in the system.

JsonResult GetDispositions (string userId, string appTokenId)
Returns a list of all dispositions in the system.

JsonResult GetUsers (string userId, string appTokenId)
Returns a list of all users in the system.

JsonResult GetRealtimeStats (string userId, string campaignIds, string groupIds, string appTokenId)
Returns a combination of JSON arrays containing real-time call, agent, and time information.

JsonResult Monitor (string userId, string sessionID, string serverIP, string userPhone, string agentID, string appTokenId)
Send a request to blind-monitor an agent's session. Values for the following parameters can be retrieved by sending a call to GetRealtimeStats

JsonResult Barge (string userId, string sessionID, string serverIP, string userPhone, string agentID, string appTokenId)
Similar to the Monitor command, except the caller on the receiving end of the userPhone will be able to actively participate in the call and heard by both parties. Values for the following parameters can be retrieved by sending a call to GetRealtimeStats

JsonResult GetLists (string userId, string campaignIds, string appTokenId)
Returns a JSON formatted array of dialing lists currently in the system.

JsonResult CreateList (string name, string description, string callerId, string campaignId, string resetTimes, string active, string userId, string appTokenId) Create a new dialing list.

JsonResult CopyCustomFields (int sourceListId, int destinationListId, string userId, string appTokenId)
Copies the custom field definitions from an existing list to the destination list specified.

JsonResult StartList (string userId, int listId, string appTokenId)
Sets an inactive list in an active state. If there are any dialable leads in the system and other rules are met (e.g. recycling rules, campaign hours of operations, available agents, etc), this will begin dialing the records in the list.

JsonResult StopList (string userId, int listId, string appTokenId)
Sets an active list to an inactive state. Dialing operations (if any) will be stopped immediately (any currently active calls will continue to be processed).

JsonResult GetRecordings (string userId, string startDate, string endDate, string campaignId, string appTokenId)
Searches the quality assurance system for all call recordings within the specified date range, for the given campaign/ACD queue.

ActionResult StreamRecording (string userId, long recordingId, string appTokenId)
Given a recording Id, streams or immediately downloads the recording's audio file.

ContentResult ReportACDDetail (string startDate, string endDate, string users, string campaignIds,  string queueIds, string tzOffset, string userId, string reportType, string appTokenId)Executes the ACD Detail report using the filters specified as parameters and returns raw output as comma-separated values

ContentResult ReportAgentActivitySummary (string startDate, string endDate, string users, string campaignIds, string tzOffset, string userId, string appTokenId)Executes the Agent Activity Summary report using the filters specified as parameters and returns raw output as comma-separated values

ContentResult ReportAgentAuxDetail (string startDate, string endDate, string reportType, string users, string campaignIds, string tzOffset, string userId, string appTokenId)Executes the Agent Aux Detail report using the filters specified as parameters and returns raw output as comma-separated values

ContentResult ReportAgentPerformanceDetailOB (string startDate, string endDate, string reportType, string users, string campaignIds, string queueIds, string tzOffset, string userId, string appTokenId) Executes the Agent Performance Detail report using the filters specified as parameters and returns raw output as comma-separated values

ContentResult ReportAgentPerformanceDetail (string startDate, string endDate, string reportType, string users, string campaignIds, string queueIds, string tzOffset, string userId, string appTokenId) Executes the Agent Performance Detail report using the filters specified as parameters and returns raw output as comma-separated values

ContentResult ReportAgentLog (string startDate, string endDate, string users, string campaignIds, string tzOffset, string userId, string appTokenId)Executes the Agent Log report using the filters specified as parameters and returns raw output as comma-separated values

ContentResult ReportAgentStaffTime (string startDate, string endDate, string users, string campaignIds, string tzOffset, string userId, string appTokenId) Executes the Agent Staff Time report using the filters specified as parameters and returns raw output as comma-separated values

ContentResult ReportAgentDisposition (string campaignIds, string startDate, string endDate, string users, string tzOffset, string userId, string appTokenId)
Executes the Agent Disposition report using the filters specified as parameters and returns raw output as comma-separated values

ContentResult ReportCampaignDNC (string campaignIds, string userId, string appTokenId)
Executes the Campaign DNC report using the filters specified as parameters and returns raw output as comma-separated values

ContentResult ReportCallDetailRecordsInbound (string startDate, string endDate, string tzOffset, string userId, string appTokenId)
Executes the Call Detail Records (Inbound) report using the filters specified as parameters and returns raw output as comma-separated values. This report is the source of all inbound call-related billing activity.

ContentResult ReportCallDetailRecordsOutbound (string startDate, string endDate, string tzOffset, string userId, string appTokenId)
Executes the Call Detail Records (Outbound) report using the filters specified as parameters and returns raw output as comma-separated values. This report is the source of all outbound call-related billing activity.

ContentResult ReportCallDetailRecordsCombined (string startDate, string endDate, string tzOffset, string userId, string appTokenId)
Executes the Call Detail Records (Inbound&Outbound) report using the filters specified as parameters and returns raw output as comma-separated values. This report is the source of all call-related billing activity.

ContentResult ReportCallDetailUsage (string startDate, string endDate, string reportType, string users, string campaignIds, string queueIds, string tzOffset, string userId, string appTokenId) Executes the Call Detail Usage report using the filters specified as parameters and returns raw output as comma-separated values. This report is a summarized view of the Call Detail Records (Inbound&Outbound) reports.

ContentResult ReportLiveChatLog (string startDate, string endDate, string chatQueueIds, string tzOffset, string userId, string appTokenId)
Executes the Live Chat Log report using the filters specified as parameters and returns raw output as comma-separated values.

ContentResult ReportInteractionDetail (string startDate, string endDate, string listIds, string dispositionIds, string campaignIds, string tzOffset, string userId, string appTokenId) Executes the Interaction Detail report using the filters specified as parameters and returns raw output as comma-separated values.

ContentResult ReportExportLeads (string startDate, string endDate, string listIds, string dispositionIds, string campaignIds, string tzOffset, string userId, string appTokenId) Executes the Export Leads report using the filters specified as parameters and returns raw output as comma-separated values.

ContentResult ReportInteractionDetailLog (string startDate, string endDate, string listIds, string dispositionIds, string campaignIds, string tzOffset, string userId, string appTokenId) Executes the Interaction Detail Log report using the filters specified as parameters and returns raw output as comma-separated values.

ContentResult ReportSystemCallLog (string startDate, string endDate, string queueIds, string campaignIds, string tzOffset, string userId, string appTokenId) Executes the System Call Log report using the filters specified as parameters and returns raw output as comma-separated values

ContentResult ReportLeadDetail (string startDate, string endDate, string listIds, string queueIds, string campaignIds, string tzOffset, string userId, string appTokenId) Executes the Lead Detail report using the filters specified as parameters and returns raw output as comma-separated values.

ContentResult ReportDispositionSummary (string startDate, string endDate, string listIds, string queueIds, string campaignIds, string tzOffset, string userId, string appTokenId) Executes the Disposition Summary report using the filters specified as parameters and returns raw output as comma-separated values.

ContentResult ReportFlashSummary (string startDate, string endDate, string listIds, string tzOffset, string userId, string appTokenId)
Executes the outbound-specific Flash Summary report using the filters specified as parameters and returns raw output as comma-separated values.

 

Member Function

JsonResult Web.Controllers.MobileApiController.Barge (string  userId, string  sessionID, string  serverIP, string  userPhone, string  agentID, string  appTokenId)

Similar to the Monitor command, except the caller on the receiving end of the userPhone will be able to actively participate in the call and heard by both parties. Values for the following parameters can be retrieved by sending a call to GetRealtimeStats:

SessionId 

ServerIP 

AgentId

 

Parameters:

userId	User id with permission/access to call this API
sessionID	Currently logged in session ID of the agent that is being monitored. Call GetRealtimeStats and parse its LiveAgents JSON array to retrieve this information.
serverIP	IP address of server call is currently on. Used to send the request for monitoring to the correct telephony server. Call GetRealtimeStats and parse its LiveAgents JSON array to retrieve this information.
userPhone	Station Extension (Stations App) or wired/wireless phone number to connect the live monitoring session to.
agentID	User Id of the agent that is being monitored.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

JsonResult FC2.Web.Controllers.MobileApiController.CopyCustomFields (int sourceListId, int destinationListId, string userId, string appTokenId)

Copies the custom field definitions from an existing list to the destination list specified.

Returns:

Returns 'true' if successful, or 'false' otherwise.

 

Parameters:

sourceListId	The list Id for an existing list with custom fields definitions to be copied to the destination list.
destinationListId	The destination list Id to copy custom fields.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

JsonResult FC2.Web.Controllers.MobileApiController.CreateList (string name, string description, string callerId, string campaignId, string resetTimes, string active, string userId, string appTokenId)

Create a new dialing list.

Returns:

Returns the list Id for the newly created list.

 

Parameters:

name	Specifies the name of the list.
description	Specifies a friendly description.
campaignId	Caller Id displayed when calling records from this list. Overrides the campaign's Caller Id setting, if any
resetTimes	A comma-separated list of times (in GMT) this list should be automatically reset by the system.
active	Specifies whether this list is currently running. Possible values are 'Y' for yes or 'N' for no.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

JsonResult Web.Controllers.MobileApiController.GetCampaignsAndQueues (string userId, string appTokenId)

Returns a list of all campaigns and ACD queues.

Returns:

A JSON formatted array of campaigns and queues. Each result in the array contains a JSON object representation of a campaign or ACD queue and includes the following fields:

Id: internal system ID of campaign/queue. Can be used to supply other API methods that requires a campaign or queue's Id

DisplayName: the friendly name of the campaign/queue as entered by the creator

Type: Whether the campaign-type is an 'ACDQueue' or 'Campaign'.

 

Parameters:

userId	User id of user with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

JsonResult Web.Controllers.MobileApiController.GetDIDs (string userId, string appTokenId)

Returns a list of all local and toll-free DIDs in the system.

Returns:

A JSON formatted array of DIDs. Each result in the array contains a JSON object representation of a DID and includes the following fields:

Id: internal system ID of the DID. Can be used to supply other API methods that requires a DID Id.

DIDName: the friendly name of the DID as entered by the creator.

DIDNumber: the actual DID.

Route: the current routing method for this DID.

Active: Whether the DID is currently active.

 

Parameters:

userId	User id of user with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

JsonResult FC2.Web.Controllers.MobileApiController.GetDispositions (string userId, string appTokenId)

Returns a list of all dispositions in the system.

Returns:

A JSON formatted array of dispositions. Each result in the array contains a JSON object representation of a disposition and includes the following fields:

Id: internal system ID of the disposition. Can be used to supply other API methods that requires a disposition Id. This Id is only unique within the scope of its campaign, not across campaigns.

Name: the friendly name of the disposition as entered by the creator.

CampaignId: the campaign this disposition currently belongs to.

QueueId: the ACD queue this disposition is associated with if any.

 

Parameters:

userId	User id of user with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

JsonResult Web.Controllers.MobileApiController.GetLists (string userId, string campaignIds, string appTokenId)

Returns a JSON formatted array of dialing lists currently in the system.

Returns:

An array of DialingList JSON objects containing the following fields:

list_id: internal Id for this list. Can be used to access other API methods, such as posting realtime leads into the system

list_name: the friendly name for the list

list_lastcalldate: the date/time (GMT) this list was dialed

active: whether the list is currently active

population: the total records currently in the list

penetration_percentage: the percentage of records in the list that were called (not in a New Lead state)

net_records: total records in the list minus the leads penetrated (not in a New Lead state)

amd_percentage: the percentage of records in the list that were answering machines

na_percentage: the percentage of records in the list that were no answers

nr_percentage: the percentage of records in the list that haven't been called (in a New Lead state)

 

Parameters:

userId	User id with permission/access to call this API.
campaignIds	Command separated list of campaign Ids
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

JsonResult Web.Controllers.MobileApiController.GetLiveChatQueues (string userId, string appTokenId)

Returns a list of all live chat queues.

Returns:

A JSON formatted array of live chat queues. Each result in the array contains a JSON object representation of a live chat queue and includes the following fields:

Id: internal system ID of live chat queue. Can be used to supply other API methods that requires a live chat queue's Id

DisplayName: the friendly name of the chat queue as entered by the creator

Type: The type of live chat queue. Always returns 'LiveChatQueue'

 

Parameters:

userId	User id of user with permission/access to call this API.
campaignIds	App token identifier for API. Generated by an admin in the manager interface.

 

JsonResult Web.Controllers.MobileApiController.GetRealtimeStats (string userId, string campaignIds, string groupIds, string appTokenId)

Returns a combination of JSON arrays containing real-time call, agent, and time information.

Returns:

This method return several JSON arrays. The parent JSON properties contain general information such as calls offered, calls answered, calls abandoned, total calls in queue, total dialable leads, total agents logged in, total agents on an active call, total agents in wrap, total sales, etc.

The first JSON array following this general information is LiveAgents, which contains a JSON object for each agent currently logged in and their current status, user Id, Session ID (a required parameter for the Monitor API See also:Monitor), current customer's phone number, their currently logged in campaign, assigned ACD Queues, total calls/sales handled for the day, and total time in current state.

The next JSON array following the LiveAgents JSON array results is the CurrentCallsInQueue results. This array contains a JSON object for each call currently in queue, and includes information such as the phone number, ACD Queue, total time in queue, and queue routing priority.

The subsequent JSON array is called LiveChats and contains a JSON array of live chat objects, including the Chat Queue, visitor's name, current status of chat (whether chatting, waiting, etc), current agent chatting with visitor (if any), and total chat time.

This API method returns information in real-time, up to the second the queries in the method are executed.

 

Parameters:

userId	User id of user with permission/access to call this API.
campaignIds	A comma-delimited list of campaign Ids to query real-time stats for.
groupIds	A comma-delimited list of ACD Queue Ids to query real-time stats for.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

JsonResult Web.Controllers.MobileApiController.GetRecordings (string  userId, string  startDate, string  endDate, string  campaignId, string  appTokenId)

Searchs the quality assurance system for all call recordings within the specified date range, for the given campaign/ACD queue.

Returns:

A JSON array containing Recording objects, including start date/time, end date/time, campaign, call duration, agent name and Id, disposition, caller phone number, and path to recording file.

 

Parameters:

userId	User id with permission/access to call this API.
startDate	Start date for required range.
endDate	End date for required range.
campaignId	Id of campaign or ACD queue used to filter recordings. Must be a single Id (e.g. cannot send a comma-delimited list of campaign Ids).
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

JsonResult Web.Controllers.MobileApiController.GetUsers (string userId, string appTokenId)

Returns a list of all users in the system.

Returns:

A JSON formatted array of Users. Each result in the array contains a JSON object representation of a User and includes the following fields:

UserId: internal User ID of the user. Can be used to supply other API methods that requires a User Id

UserName: the User Name (used to log into the system) for the user

FullName: the user's full name

Role: the current role for this User

Active: Whether the User is currently active.

 

Parameters:

userId	User id of user with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

JsonResult Web.Controllers.MobileApiController.Monitor (string userId, string sessionID, string serverIP, string userPhone, string agentID, string appTokenId)

Send a request to blind-monitor an agent's session. Values for the following parameters can be retrieved by sending a call to GetRealtimeStats:

SessionId

ServerIP

AgentId

 

Parameters:

userId	User id with permission/access to call this API.
sessionID	Currently logged in Session Id of agent being monitored. Call GetRealtimeStats and parse its LiveAgents JSON array to retrieve this information.
serverIP	IP address of server call is currently on. Used to send the request for monitoring to the correct telephony server. Call GetRealtimeStats and parse its LiveAgents JSON array to retrieve this information.
userPhone	Station Extension (Stations App) or wired/wireless phone number to connect the live monitoring session to.
agentID	User Id of agent that is being monitored.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

JsonResult Web.Controllers.MobileApiController.StartList (string userId, int listId, string appTokenId)

Sets an inactive list in an active state. If there are any dialable leads in the system and other rules are met (e.g. recycling rules, campaign hours of operations, available agents, etc), this will begin dialing the records in the list.

If this list was previously archived by the system for lack of activity, this method will automatically retrieve those records and place them in its active leads database. This is the result of an automatic lead management archive mechanism used to maintain an efficient active leads database.

Returns:

Returns 'true' if the operation succeeded, or 'false' otherwise

 

Parameters:

userId	User id with permission/access to call this API.
listId	Id of list to start.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

JsonResult Web.Controllers.MobileApiController.StopList (string  userId, int  listId, string  appTokenId)

Sets an active list to an inactive state. Dialing operations (if any) will be stopped immediately (any currently active calls will continue to be processed).

Returns:

Returns 'true' if the operation succeeded, or 'false' otherwise.

 

Parameters:

userId	User id with permission/access to call this API.
listId	Id of list to start.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ActionResult Web.Controllers.MobileApiController.StreamRecording (string  userId, long  recordingId, string  appTokenId)

Given a recording Id, streams or immediately downloads the recording's audio file.

Returns:

An HTTP response with its content-type header set to 'audio/wav'.

Parameters:

userId	User id with permission/access to call this API.
recordingId	Id of recording to stream or download
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportAgentActivitySummary (string startDate, string endDate, string users, string campaignIds, string tzOffset, string userId, string appTokenId)

Executes the Agent Activity Summary report using the filters specified as parameters and returns raw output as comma-separated values

Returns: Agent activity in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
users	A comma-separated list of user names (not to be confused with the internally-generated numerical user Ids)
campaignIds	A comma-separated list of campaign Ids.
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportAgentAuxDetail (string startDate, string endDate, string reportType, string users, string campaignIds, string tzOffset, string userId, string appTokenId)

Executes the Agent Aux Detail report using the filters specified as parameters and returns raw output as comma-separated values

Returns: Agent aux time data in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
reportType	Sets the tabular layout format of the output. Possible values are: day_by_halfhour, day_by_hour, week_by_day_sun_to_sat, month_by_day, month_by_week, year_by_month, custom_range
users	A comma-separated list of user names (not to be confused with the internally-generated numerical user Ids)
campaignIds	A comma-separated list of campaign Ids.
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userID	User id with permission/access to call this API.
appTokenID	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportAgentDisposition (string startDate, string endDate, string users, string tzOffset, string userId, string appTokenId)

Executes the Agent Disposition report using the filters specified as parameters and returns raw output as comma-separated values

Returns: Agent disposition summary data in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
users	A comma-separated list of user names (not to be confused with the internally-generated numerical user Ids)
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportAgentLog (string startDate, string endDate, string users, string campaignIds, string tzOffset, string userId, string appTokenId)

Executes the Agent Log report using the filters specified as parameters and returns raw output as comma-separated values

Returns: Detailed agent log data in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
users	A comma-separated list of user names (not to be confused with the internally-generated numerical user Ids)
campaignIds	A comma-separated list of campaign Ids.
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportAgentPerformanceDetail (string startDate, string endDate, string reportType, string users, string campaignIds, string queueIds, string tzOffset, string userId, string appTokenId)

Executes the Agent Performance Detail report using the filters specified as parameters and returns raw output as comma-separated values

Returns: Agent performance data in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
reportType	Sets the tabular layout format of the output. Possible values are: day_by_halfhour, day_by_hour, week_by_day_sun_to_sat, month_by_day, month_by_week, year_by_month, custom_range
users	A comma-separated list of user names (not to be confused with the internally-generated numerical user Ids)
campaignIds	A comma-separated list of campaign Ids.
queueIds	A comma-separated list of queue Ids.
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportAgentStaffTime (string startDate, string endDate, string users, string tzOffset, string userId, string appTokenId)

Executes the Agent Staff Time report using the filters specified as parameters and returns raw output as comma-separated values

Returns: Agent staff time data in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
users	A comma-separated list of user names (not to be confused with the internally-generated numerical user Ids)
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportCallDetailRecordsCombined (string startDate, string endDate, string tzOffset, string userId, string appTokenId)

Executes the Call Detail Records (Inbound&Outbound) report using the filters specified as parameters and returns raw output as comma-separated values. This report is the source of all call-related billing activity.

Returns: All call detail records for the date range specified in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportCallDetailRecordsInbound (string startDate, string endDate, string tzOffset, string userId, string appTokenId)

Executes the Call Detail Records (Inbound) report using the filters specified as parameters and returns raw output as comma-separated values. This report is the source of all inbound call-related billing activity.

Returns: Inbound-specific call detail records in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportCallDetailRecordsOutbound (string startDate, string endDate, string tzOffset, string userId, string appTokenId)

Executes the Call Detail Records (Outbound) report using the filters specified as parameters and returns raw output as comma-separated values. This report is the source of all outbound call-related billing activity.

Returns: Outbound-specific call detail records in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportCallDetailUsage (string startDate, string endDate, string reportType, string users, string campaignIds, string queueIds, string tzOffset, string userId, string appTokenId)

Executes the Call Detail Usage report using the filters specified as parameters and returns raw output as comma-separated values. This report is a summarized view of the Call Detail Records (Inbound&Outbound) reports.

Returns: Call Detail summary data in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
reportType	Sets the tabular layout format of the output. Possible values are: day_by_halfhour, day_by_hour, week_by_day_sun_to_sat, month_by_day, month_by_week, year_by_month, custom_range
users	A comma-separated list of user names (not to be confused with the internally-generated numerical user Ids)
campaignsIds	A comma-separated list of campaign Ids.
queueIds	A comma-separated list of queue Ids.
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportCampaignDNC (string campaignIds, string userId, string appTokenId)

Executes the Campaign DNC report using the filters specified as parameters and returns raw output as comma-separated values

Returns: All Do Not Call (DNC) phone numbers for the specified campaigns in raw comma-separated values (CSV) format

Parameters:

campaignIds	A comma-separated list of campaign Ids.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportDispositionSummary (string startDate, string endDate, string listIds, string queueIds, string campaignIds, string tzOffset, string userId, string appTokenId)

Executes the Disposition Summary report using the filters specified as parameters and returns raw output as comma-separated values.

Returns: Disposition Summary report data in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
listIds	A comma-separated list of list Ids.
queueIds	A comma-separated list of queue Ids.
campaignIds	A comma-separated list of campaign Ids.
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportFlashSummary (string startDate, string endDate, string listIds, string tzOffset, string userId, string appTokenId)

Executes the outbound-specific Flash Summary report using the filters specified as parameters and returns raw output as comma-separated values.

Returns: Flash Summary report data in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
listIds	A comma-separated list of list Ids.
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportInteractionDetail (string startDate, string endDate, string listIds, string dispositionIds, string campaignIds, string tzOffset, string userId, string appTokenId)

Executes the Interaction Detail report using the filters specified as parameters and returns raw output as comma-separated values.

Returns: Interaction Detail report data in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
listIds	A comma-separated list of list Ids.
dispositionIds	(Optional) A comma-separated list of disposition Ids. If provided, returns only the records that match these dispositions
campaignIds	A comma-separated list of campaign Ids.
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportInteractionDetailLog (string startDate, string endDate, string listIds, string dispositionIds, string campaignIds, string tzOffset, string userId, string appTokenId)

Executes the Interaction Detail Log report using the filters specified as parameters and returns raw output as comma-separated values.

Returns: Interaction Detail Log report data in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
listIds	A comma-separated list of list Ids.
dispositionIds	(Optional) A comma-separated list of disposition Ids. If provided, returns only the records that match these dispositions
campaignIds	A comma-separated list of campaign Ids.
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportLeadDetail (string startDate, string endDate, string listIds, string queueIds, string campaignIds, string tzOffset, string userId, string appTokenId)

Executes the Lead Detail report using the filters specified as parameters and returns raw output as comma-separated values.

Returns: Lead Detail report data in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
listIds	A comma-separated list of list Ids.
queueIds	A comma-separated list of queue Ids.
campaignIds	A comma-separated list of campaign Ids.
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportLiveChatLog (string startDate, string endDate, string chatQueueIds, string tzOffset, string userId, string appTokenId)

Executes the Live Chat Log report using the filters specified as parameters and returns raw output as comma-separated values.

Returns: Live chat detailed data in raw comma-separated values (CSV) format

Parameters:

startDate	The start date for the data requested.
endDate	The end date for the data requested.
chatQueueIds	A comma-separated list of live chat queue Ids.
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.

 

ContentResult FC2.Web.Controllers.MobileApiController.ReportSystemCallLog (string startDate, string endDate, string queueIds, string campaignIds, string tzOffset, string userId, string appTokenId)

Executes the System Call Log report using the filters specified as parameters and returns raw output as comma-separated values

Returns: System Call data in raw comma-separated values (CSV) format

Parameters:

 

startDate	The start date for the data requested.
endDate	The end date for the data requested.
queueIds	A comma-separated list of list Ids.
campaignIds	A comma-separated list of campaign Ids.
tzOffset	Since all information is stored in GMT, use the Time Zone Offset parameter to represent the data in your desired time zone.
userId	User id with permission/access to call this API.
appTokenId	App token identifier for API. Generated by an admin in the manager interface.