SETDISPOSITION API
Fenero Contact Center exposes certain functions via its API for use by external services, such as a web form hosted by an outside organization. The information below describes the process for using the core SetDisposition function via HTTP POST or GET methods.
POSTBACK URL
Form submission should be sent to the following URL:
https://cloud.fenero.com/agent/api.php
POSTBACK URL PARAMETERS
The following parameters could be used to submit information along with your HTTP GET or POST request:
function: the name of the action you would like to execute. This must be set to SetDisposition (e.g. function=SetDisposition)
company_id: company id provided by Fenero after registration
user: user name of user with permission to call this API
agent_user: user name of agent to disposition call for
value: the disposition id to set the current call to. List of dispositions can be retrieved with the GetDispositions management API call
Return Codes
Upon submission one of the following responses will be returned from the web service indicating success or failure:
For successful submissions:
SUCCESS: Disposition Request Sent - [disposition id|agent user name]
For submissions with errors:
ERROR: User is not Logged In - [agent user name]
ERROR: Invalid authentication specified - [agent user name]
Sample HTTP POST Request
POST /agent/api.php HTTP/1.1
Host: https://cloud.fenero.com
Content-Type: application/x-www-form-urlencoded
Content-Length: 32
function=SetDisposition
company_id=ABC
user=api-user
agent_user=agent
value=DNC
Sample HTTP GET Request
https://cloud.fenero.com/agent/api.php?function=SetDisposition&company_id=ABC&user=api-user&agent_user=agent&value=DNC
Comments
2 comments
How can we Set CALLBACK Disposition via API?
We need to schedule Callback if our appointment is not attended, so the agent can call them again.
We need to define:
- Agent (userID)
- Date
- Time
This article explains how to set Callbacks via the API: https://support.fenero.com/hc/en-us/articles/236333248-Updating-Lead-Records-in-Real-Time
Please sign in to leave a comment.